Due to hygiene and safety reasons, cosmetic products cannot be returned after delivery unless one of the eligible cases below applies.
Eligible Cases
- Wrong product received
- Product damaged during transit
- Missing product in order
Reporting Window
Customers must notify us within 48 hours of delivery. Please provide:
- Order number
- Photos of the product
- Photos of the outer packaging
- An unboxing video (recommended)
Refund Process
Approved refunds will be processed within 5–10 business days to the original payment method.
Non-Returnable Cases
Returns or refunds will not be accepted for:
- Change of mind
- Shade preference issues
- Minor packaging variations
- Incorrect product selection by customer
- Allergic reactions due to individual sensitivities
We recommend performing a patch test before use.